About Us
Delivering value to our clients at speed and scale.
We have a passion and obsession with engineering value and solving problems, and we combine this with the right use of technology, skills and process — then we speed up value delivery and create scale.
We see value as dynamic, linked to changes in your business, your marketplace, your competitors and your customers' needs and expectations. So once a project is complete, we subject it to continual improvement.
Our History
Established in 2013, Digital Flex Solutions is a technology value-engineering consultancy, specialising in the creation and delivery of value-driven services, solutions and outcomes needed for customer journey optimisation. From front-end digital promotion and web/mobile apps through to chatbot rollout, ERP implementation and system integrations, we provide the innovative skills, services and capacity needed for both project and managed services — with tech delivery capabilities that span the UK, Ukraine, Vietnam and the Philippines.
We believe it's critical to start any project discussion with the simple question: "Why?". This helps us and our clients discover, identify and assess problems and uncover potential future challenges, to ensure any solution meets all business objectives and customer needs. Our unique approach enables you to protect, enhance and create the value you need to successfully grow your business and enhance every step of your customer journeys.
Our Mission
We ensure your business and customer journeys are optimised for value by:
- Leveraging the maximum value from your existing technology investments before considering the introduction of any new technology and its associated costs.
- Developing and delivering a "blueprint"-based solution — which often involves new technology, due to gaps in existing infrastructure — that delivers more value for your business.
- Offering the flexibility of either project-based or managed service at speed and scale, the latter enabling you to continually improve your solution so it remains optimised and aligned with your business objectives.
- Putting in place the data analytics required to assess the performance of your customer journeys, including RFM analysis if your business is ecommerce-based, for example.
How Digital Flex Solutions Defines and Delivers Value
Our objectives are to deliver value throughout business operations and customer journeys by focusing on three types of value.
Value Protection
Retains the value you have already secured by analysing existing data and infrastructure — data backups, restoration plan services to mitigate DDoS damage, and more.
Value Enhancement
Improves existing value by enhancing the performance and efficiency of the technology and processes you already rely on.
Value Creation
Introduces innovative solutions and strong commercial advantages — like web and mobile apps that provide new customer journeys, e.g. a Spotify-type service or Alexa-like voice assistant.
Signs the tech in your business needs help
Here is a checklist to review against your business — if you have any of these issues, we can help!
- The need to accelerate results / sales
- The need to develop a commercial advantage
- The need to reduce or remove costs
- The need to reduce or remove risks
- The need for automation and scalable value at a controlled or fixed cost
- The need to integrate existing technology to get better or faster results — or both
- The need to achieve process capability and therefore predictability (over marketing, sales, sales retention)
- The need to provide a better customer experience
- The need to retain more customers for longer
- The need to turn customers into promoters
- The need to improve processes — what your customers expect and your competitors are already doing
- You need better information available to staff, the business and customers
- The need for data analytics and KPIs to monitor, control and improve results
- The need for predictive analytics and actions like dynamic pricing, stock forecasting or quality assurance
- The need to improve the way you handle support
- To extract value from support issues so products and services continually improve
- You're planning to sell the business
- You're planning to buy a business
- You're planning to approach the bank for funding